FAQs
Where are you based?
We're based in Melbourne, Australia. We ship Australia wide
What are the earrings made of?
The majority of our earrings are made from pre-loved jewellery, but you'll also find some handmade-by-Bec polymer clay pairs.
Pre-loved jewellery? Are they safe to wear?
Absolutely! All our backings, posts, hooks and backings are BRAND new and safe to wear.
What are the backings made of?
Earring posts are made of surgical stainless steel (316L)
Earrings hooks are made of stainless steel (304)
Butterfly backs are made from surgical stainless steel (316L)
Jumbo earring backs are made from sterling silver
Silicone backs are made from silicone.
How do I care for them?
Keep your earrings in a safe place and don't get them wet. Remove any make-up or dirt with a lightly dampened cloth. Due to the unique nature of these earrings, some natural variations and changes may occur over time.
Tell me more about your sustainability.
We source as many of our pieces second hand as we can - think preloved necklaces, earrings and bracelets from friends, family and op shops - we're working towards a circular jewellery economy. We purchase all our backings from women-led small businesses in Adelaide, Healesville and Brisbane. We endeavour to be plastic free as much as possible - we ship plastic free; use carbon neutral shipping carriers; and use recycled cardboard boxes, eco tape, and recycled paper bags.
Do you offer refunds?
For hygiene reasons, we cannot accept change of mind refunds or exchanges. If you have any issues with your order, don't hesitate to email us at hello@hoopsrelooped.com.au
Do you do repairs?
Absolutely! We wouldn't be circular otherwise! We offer repairs on your existing jewellery as well as any Hoops Relooped pieces. In the unlikely event that something happens to your earrings, just email us at hello@hoopsrelooped.com.au and we will arrange a free repair. Alternatively you can send them back to us and we will turn them into another set of earrings (and send you a $5 coupon for your next pair)!